They might even need to know what your serial number is in order to figure out whether or not your laptop is currently under warranty. Therefore, you need to have the exact model number in order to properly identify what laptop you have. They will request the information on your laptop model when they are initiating their Return Merchandise Authorization (RMA). After all, you will need to know what manufacturer/brand to contact in regards to getting your laptop fixed. You need to be able to identify the model that you have if you are in need of service.
Steps: Open Control Panel > Click on “System and Security” > Click on “System” Use Windows System Information Steps: Open Control Panel (type “Control Panel” into the search bar) > Click on “System” For Windows 7 Users: Serial Number for HP Laptop For Windows 10 Users: